Workforce Challenge 

After being laid off, Karynn found a ready partner in the Mayor’s Office of Employment Development’s Workforce Reception Center.   

Workforce Solution

The Workforce Reception Center connects Baltimore City residents, who receive Temporary Assistance for Needy Families (TANF) benefits, with training and programs designed to get them ready for their next job. 

Karynn enrolled in the center’s Employment Continuum Program, which placed her in personal responsibility and employability workshops to obtain assistance with creating resumes and mastering job interviewing skills. Her chances of becoming employed improved greatly by attending these workshops. In fact, after remaining in the Employment Continuum Program for two months, she was able to use the concepts and skills from the program to obtain full-time employment.

Outcomes & Benefits

Karynn now works for Alaskan Airlines as a Customer Services Agent and has future plans to gain the knowledge and experience to one day get a managerial position in the aviation field. The Workforce Reception Center is proud to be part of Karynn’s story as she keeps reaching for the sky.

The Mayor’s Office of Employment Development helps Baltimore residents like Karynn meet their personal and professional goals by providing them with resources delivered through a caring and professional staff.